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Contact center services. Outsourcing contact center

The outsourcing contact center ContactCall is the effective solution for small, medium and even large businesses, it gets entrusted the functions of communication with customers and potential customers to get / gain the necessary information, create database and others. Why outsourcing becomes so popular? Due to the current economic situation companies are looking for ways to minimize expenses. However the quality of products / services should not suffer. Only the most expensive things in the budget should be reduced, that is equipment and staff. You can entrust some work to the outsourcing contact center ContactCall and get a guarantee of its quality performance.

What are the benefits of contact center services?

Every company has office workers whose duties are to make telephone calls to customers, partners, to answer calls competently. Basing on a simple financial analysis, many managers have come to the conclusion that it is cheaper to entrust these functions to the outsourcing companies. This helps to avoid the need to employ operators, whose services are needed only from time to time, and reduce spending on technology and communications equipment.


The outsourcing call center ContactCall is a center of European quality; it possesses professional operators who start work after a detailed study of the project and passing appropriate examination. It should be noted that if the regular operators / secretaries / managers have clearly defined work schedule, the outsourcing call center is open 24 hours both on weekdays and weekends, also on holidays, and that is the reason for the most efficient operation.

The outsourcing call center has the latest equipment, a sufficient number of telephone lines and experienced operators aimed at quality performance of the given tasks. Besides making and receiving calls, our staff also makes reports and statistics to provide the results to the customer in the proper form.

The contact center ContactCall services are:

·         Incoming services. Hotline calls reception, helpdesk organization, personnel outsourcing, virtual office organization, calls and requests processing.

·         Outgoing services. Databases creation, conduction of surveys, telemarketing, calls to the customers and partners, making telephone presentations.

·         Additional services. Delivery of voice messages, online consultations, voice menu.

Advantages of marketing with ContactCall

The outsourcing contact center handles projects both in Russian and in Ukrainian languages. Focused on the introduction of modern technology and marketing techniques, we want and can offer you the high quality of projects performance. The advantages of our company are the following factors such as:

·         Significant expenses reduction. It does not require investment in workplace organization, staff search and training, supplies and other items of expenditure. You rent our operators for period of  time required and use the full and ready "set" for the project performance.

·         Time saving. The outsourcing call center works 24 hours a day, 7 days a week, providing the fastest possible result with consistently high quality. Efficiency and literacy are the priority qualities of our operators.

·         Comfortable assessment of the results. The Ukrainian contact center ContactCall allows to assess the results of a marketing company and, if necessary, to secrete the direction of development in time.


We are inviting for cooperation companies of various businesses. For getting more detailed information make a request on our site, request a call back or contact us by phone or email. We will be happy to cooperate with you!

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