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Articles

30/09/2019
Call Center Operator Errors That Annoy Customers

More than half of sales transactions take place over the phone. Trading networks, companies of various fields of activity, online stores invest large-scale financial resources in equipping or renting call centers for customer service. Finances are also spent on developing effective scripts, training call center operators, and introducing service quality control systems. However, as practical experience shows, operators still make some mistakes in communicating with customers. Here are the most common shortcomings that literally piss off subscribers.

23/09/2019
What are sales scripts and how to make your own?

A script (from the English word "script" - a script) is one of the most common concepts in telephone marketing. This dialogue tool between the operator (sales manager) and the subscriber involves the use of a pre-prepared and thought-out scenario for conducting a telephone conversation.

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