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29/07/2019
The call center operator at home - the pros and cons

Work in a call center does not require the constant presence of the operator at the workplace, the use of specific equipment or programs. To organize and adjust the production process is quite real and at home. However, before it is worth evaluating the convenience of remote cooperation with a company in the prism of individual characteristics.

22/07/2019
Motivation of call center employees

Staff turnover is one of the main problems of call centers around the world. According to studies, employees aged 20-35 years usually stay at the operator's position for no more than 1 year. How to deal with it? It's simple: the motivation of workers will help. Consider the most common options for improving the efficiency of operators.

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